Digibali Productions CC
Period:
4 January 2010 to 30 May 2011
17 months
City/Town: Sedgefield, South Africa
Type of Business: Internet café; website hosting & software development
Position: Studio Manager
Reason for leaving:
The formal studio closed and the directors started to work from their individual home-based offices
Duties:
- Front office
- Reception – Welcoming clients, offering assistance or directing the client to the managing director’s office
- Personal assistant to the managing director
- Cashier
- Assigning walk-in customers to a station and calculating time spent on the internet, charging the customer, receiving the cash and ringing it up on the till
- Assisting customers in faxing documents or making copies (black & white/colour), calculating the amount owing, charging the customer, receiving the cash and ringing it up on the till
- Petty cash
- Filing
- General office administration
- Answering calls and assisting where needed or forwarding call to the managing director
- Expense reports
- Offering customer support in person, by phone or per email
- Developer assistance
- Making tea or coffee
- Cashing up at the end of the day and depositing the earnings
- Training sales agents
- Training clients how to build their own website
- Assisting clients remotely (normally by phone or email) how to access the Apps and use them
- Changing printer cartridges & fixing minor printer related problems
- Opening and closing the studio when the managing director is out of town
- Running the studio alone when the managing director is out of town
- Email management
- Microsoft Word
- Microsoft Excel
- Photoshop
- Scans
- Invoicing for services rendered
- Database management
- Submitting debit orders using SagePay
- Social Media management
- Typing letters and emails as the Managing Director narrates
- Assisting with customer website development
- Assisting clients regarding changes to their websites
- Customer care
- Gmail
- Thunderbird
- Microsoft Outlook
- Tumblr
- Google+
- Blogger
- Data capturing
- SEO
- Handling of agent and customer queries
- Reminder services for the Managing Director
- Quotations
- Secretarial duties
- Appointment & meeting scheduling
- General research
- Debtors- Invoicing, allocating payments, reconciling, statements
- Creditors- Pay creditors online (example landline & internet)
- Receiving faxes on behalf of a customer and bill accordingly, when the customer visits the studio I receive the cash and ring it up on the till
- Internet
- Printing manual receipts upon request
- Calendar management
- Liaising with agents
- Business travel- On occasion I had to travel with the managing director to various destinations such as Cape Town, Hout Bay or Durban. Current technology made it possible to take the office on the road. I was able to professionally assist the clients and sales agents remotely while traveling over long distances.